We hope these services help make things easier and more convenient for you.
We value our customers and their time, please let these features make your life easy!
Our goal is the highest quality. If we are unable to achieve this, we will find a quick and competent solution. Your repair or return request will be processed conveniently and easily via the standardized RMA (Return Merchandise Authorization) form. If you urgently require a replacement device, please send us a separate order indicating that it is for a replacement. The warranty period is 12 months, beginning on the date of delivery.
Your opinion helps us improve. With the feedback feature, you can quickly share ideas, report issues, or tell us what worked well. Every message is reviewed and used to optimize our services, website experience, and support process. If you describe the situation in detail, we can respond faster and make the right improvements. Thank you for taking a moment to help us deliver a better experience for everyone.
Three simple steps to solve most requests.
Start a return or send feedback.
Fill in the form and receive confirmation instantly.
Stay updated until your request is completed.
You can use our services without an account but logging in makes everything faster, clearer, and safer.
Your customer details are already stored, so you usually only need to enter product information.
We can instantly match your request to your account and previous cases, fewer back-and-forth questions.
Track your returns, messages, and status updates in one place instead of searching emails.
Send us an email to request access (or click Request an account in the login window).
You’ll receive a reply with your login details or next steps.
Click Login in the top-right corner, enter your data — and you’re in.
Quick answers to the most common questions.
Usually a few business days after we receive the product.
No. You can start a return or send feedback without an account.
To track the return process an account is required.
We are here for you. Reach us quickly through the options below.
Mon–Thu: 08:00–17:00
Fri: 09:00–12:00
Email: support@variotech.com
Phone: +43 000 000000